All Locations
Rotherham
All Departments
Customer services
Advertising Salary
Competitive
Vacancy Type
Permanent
Maritime Transport
Closing Date:
13 Mar 2024

About the Role

Customer Services Executive
Rotherham
Permanent position

The Company:
Marek Marine have many years’ experience in keeping marine vessels compliant.
We have been innovating and revolutionising the marine industry, pioneering sustainable solutions for ship safety, performance and crew welfare.

The Role:
Responsible for post-sale order processing through to shipment ensuring the customer receives their correct order, in full and on time, as well as assisting customers with other ad-hoc order related queries. 

Key Duties & Responsibilities:

  • New sales order processing.
  • Open order book management ensuring accurate status at all times.
  • Updating orders with notes and attachments.
  • First line support for customer queries.
  • Liaising with credit control to have orders released for shipping.
  • Liaising with warehouse and purchasing to ensure stock availability.
  • Ensuring orders are shipped on time.
  • Proactively obtaining shipping address and pro forma payments.
  • Taking credit card payments over the telephone.
  • Ensuring orders are invoiced correctly to the customer PO/Specifications.

Skills & Experience:
Excellent communication skills a must- both written and verbal; able to adapt tone to mirror the customer.
Great attention to detail along with excellent and accurate data input and copy checking skills.
Able to assess and adhere to customer specific instructions.
Good with time management and priority planning.
Experience working in a fast-paced environment, would be preferred.

*You will need to live within a commutable distance to Rotherham, as there is a requirement to be in office for the role.

Due to the volume of applications that we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.

James Fisher & Sons are committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.

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