Key Accounts Manager – Middle East & APAC
Westhill with Hybrid Working
Full-Time, Permanent
Please note that this role requires security checks.
The Role:
The Key Account Manager is responsible for managing and developing long‑term relationships with a defined portfolio of strategic clients. Working closely with internal teams, the role focuses on understanding client needs, maintaining high levels of satisfaction, and supporting sustainable revenue growth.
What you'll be doing:
- Work with the Head of Product Line (HoPL) to ensure communication with key accounts is clear and concise.
- Develop and maintain strong, trust-based relationships with key accounts supporting the HoPL.
- Serve as the main point of contact for assigned clients as agreed with HoPL, ensuring their needs are met promptly and effectively.
- Identify opportunities to grow business within key accounts through upselling, cross-selling, and solution development.
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Collaborate closely with internal teams to deliver tailored solutions and proactively resolve client issues or risks
- Monitor, analyse, and report on customer performance metrics to management.
- Propose contracts and agreements that aim to maximize value for both the client and the company.
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Maintain accurate and up‑to‑date records of all account interactions, agreements, and activities.
- Stay informed of industry trends and client developments to anticipate needs and risks.
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Ensure compliance with company policies and legal requirements, while sharing best practice across the Key Account Management team
What we're looking for:
- Proven experience in key account management or a similar client‑facing role.
- Excellent verbal and written communication skills for effective customer engagement, negotiation, and internal reporting.
- Ability to manage multiple high‑value client relationships simultaneously with confidence and professionalism.
- Strong negotiation, interpersonal, and stakeholder management skills.
- Strategic thinker with well‑developed problem‑solving and commercial awareness.
- High level of organisation with strong record‑keeping and attention to detail.
- Proficient in business systems such as CRM and ERP platforms (experience with JFD systems desirable).
- Able to work independently while collaborating effectively with cross‑functional teams; relevant sales or account management certifications are advantageous.
About Us:
James Fisher is a global engineering services company operating across Energy, Defence, and Maritime Transport. With a strong heritage in maritime operations, we now deliver innovative solutions in challenging environments. Our One James Fisher strategy is focused on building a unified, sustainable business within the Blue Economy, driving progress through technology, expertise, and collaboration.
Visit our website at: Home | James Fisher and Sons plc
For more information about our values and behaviours, follow the link: About us | James Fisher and Sons plc
James Fisher Defence (JFD), part of the James Fisher Group, is a global leader in underwater capability, delivering cutting-edge diving, submarine rescue, and hyperbaric solutions to both commercial and defence markets. Operating worldwide, JFD is the foremost provider of submarine rescue services and a trusted name in submarine escape training. We’re also at the forefront of hyperbaric rescue innovation and a leading supplier of advanced diving equipment and saturation systems across the industry. Explore more about JFD
If this sounds like the ideal next step in your career, then click ‘apply’ now!
Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.
At James Fisher and Sons, we are committed to taking positive action on diversity and strongly encourage applications from candidates of all backgrounds. We are proud to be a Disability Confident employer and recognise that our success is driven by the talent and diversity of our workforce.
To support an accessible and inclusive recruitment experience in the UK, we partner with Vercida. You can learn more about our approach by visiting our company page: James Fisher and Sons diversity, inclusion, culture - VERCIDA