Customer Services Manager
Westhill, Aberdeen
11-month fixed term contract (Maternity cover)
The Role:
The role forms part of the Commercial Diving and Hyperbaric team, responsible for ensuring that new sales orders are being seamlessly delivered to our customers in accordance with the agreed schedules.
This position will act as the prime contact with our commercial customers and internal stakeholders, monitoring, updating and tracking orders, dashboard and KPI’s.
What you'll be doing:
- Managing and maintain customer relationships, providing updates on delivery and logistics.
- Ensure orders are delivered OTIF
- Manage the operations team, ensuring accurate focused delivery of goods and services.
- Ensuing weekly/monthly order dashboards are updated and circulated on time.
- Ensuring all shipments are invoiced and shipped in an efficient manner.
- Timely reporting to clients of order updates.
- Maintenance of order books and records.
- Managing and maintenance of export/licence records in compliance with export controls.
- Liaison with all internal support departments ensuring key information to customers’ orders is updated and communicated.
- Responsible for the prompt response and compliance to customer requirements.
- Responsible for the compliance to policies, procedures and processes.
What we're looking for:
- You will need good verbal/written communications skills and be able to prioritise work tasks and activities effectively.
- Excellent customer interface and management skills with proficiency on critical time management.
- Demonstrable experience with customer relationships.
- Previous business systems knowledge.
- Experience of planning detail and structure.
- Previous Experience in leading a team.
- UK and International logistics/export compliance.
- HRMC and DGM exposure.
Why join us?
- Early finish on Fridays
- Competitive salary and benefits package aligned with experience (Private Medical Insurance, Life Assurance, Cycle to work scheme, Company Pension, etc.)
- Clear pathways for career development and organisational visibility
- Inclusive and supportive culture that values individual contributions
- Meaningful work with impact across safety, innovation, and global operations
About Us:
James Fisher is a global engineering services company operating across Energy, Defence, and Maritime Transport. With a strong heritage in maritime operations, we now deliver innovative solutions in challenging environments. Our One James Fisher strategy is focused on building a unified, sustainable business within the Blue Economy, driving progress through technology, expertise, and collaboration.
Visit our website at: Home | James Fisher and Sons plc
For more information about our values and behaviours, follow the link: About us | James Fisher and Sons plc
James Fisher Defence (JFD), part of the James Fisher Group, is a global leader in underwater capability, delivering cutting-edge diving, submarine rescue, and hyperbaric solutions to both commercial and defence markets. Operating worldwide, JFD is the foremost provider of submarine rescue services and a trusted name in submarine escape training. We’re also at the forefront of hyperbaric rescue innovation and a leading supplier of advanced diving equipment and saturation systems across the industry. Explore more about JFD
If this sounds like the ideal next step in your career, then click ‘apply’ now!
Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.
James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce.